Last updated: 9 April 2026

Pinnacle Equity Trust (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, customer portal, and related services.

1. Information we collect

We may collect:

• Identity and contact data: name, email, phone, address, date of birth, and government-issued identification where required for Know Your Customer (KYC) checks.
• Account and transaction data: account numbers, balances, transfers, payments, and messages you send through the platform.
• Technical data: IP address, device type, browser, approximate location, and cookies or similar technologies.
• Communications: records of support chats, emails, and complaints.

2. How we use your information

We use personal data to:

• Provide, operate, and improve banking and payment services;
• Verify identity, prevent fraud, and comply with legal and regulatory obligations;
• Process transactions and send service-related notices;
• Analyse usage in aggregate form to improve security and user experience;
• Respond to your requests and enforce our Terms & Conditions.

3. Legal bases

Where applicable law requires a legal basis, we rely on performance of a contract, compliance with legal obligations, legitimate interests (such as fraud prevention and IT security), and, where needed, your consent.

4. Sharing and international transfers

We may share data with regulated partners, card networks, payment processors, cloud providers, and professional advisers, only as necessary to provide services or meet legal requirements. Some recipients may be located outside your country; where we do this, we use appropriate safeguards as required by law.

5. Retention

We keep personal data only as long as needed for the purposes above, including statutory retention periods for financial and anti-money-laundering records.

6. Security

We implement technical and organisational measures designed to protect your information. No online service can guarantee absolute security; you should protect your login credentials and report suspected misuse promptly.

7. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to certain processing, and to lodge a complaint with a supervisory authority. To exercise rights, contact us using the details below.

8. Cookies

We use cookies and similar technologies for essential site operation, security, analytics, and preferences. You can control cookies through your browser settings; disabling some cookies may limit functionality.

9. Children

Our services are not directed at children. We do not knowingly collect personal data from anyone under the age required to open a financial account in their jurisdiction.

10. Changes

We may update this Privacy Policy from time to time. The “Last updated” date will change accordingly; continued use of our services after changes constitutes acceptance where permitted by law.

11. Contact

For privacy questions or requests: hello@pinnacleequitytrust.com or via Contact Us.